Cancellation Policy

You shall be entitled to withdraw from the Agreement partly or in full, subject to the following:

  1. a) Guest rooms may be cancelled free of charge upon written notice:
  • Up to 100 % of the guest rooms initially contracted up to 120 days prior to the arrival date;
  • Up to 10 % of the guest rooms initially contracted up to 30 days prior to the arrival date;
  • Up to 5% of the guest rooms initially contracted or of any remaining number after prior cancellation notices up to 7 days prior to the arrival date.

Any additional or later guest room cancellation shall entitle us to receive your payment of a compensation amount equal to 100% of the contracted rates for cancellations from 6 days prior to the arrival date.

  1. b) Event related Hotel Services may be cancelled free of charge upon written notice:
  • Up to 100% of the Hotel Services initially contracted up to 90 days prior to the start date of the Event;
  • Up to 50% of the Hotel Services initially contracted up to 30 days prior to the start date of the Event;
  • Up to 10% of the Hotel Services initially contracted or of remaining Hotel Services after prior cancellations up to 7 days prior to the start date of the Event;

Any additional or later cancellation of Hotel Services shall entitle us to receive your payment of a compensation amount equal to 100% of the delegate fees and charges initially contracted If it has been agreed that you can cancel without incurring costs within a defined period, we are also entitled to cancel the Agreement within this period without any obligation to you.

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